about us.


shipping + returns

Shipping is free in Belgium, The Netherland, Luxembourg and Germany with orders of €75 or more. Malin+Goetz ships via UPS. UPS delivers on weekdays and does not deliver to P.O. Boxes.

Our website accomodates shipments only to the countries selectable in the check-out screen, at this time. For orders going abroad, please call or e-mail our office during business hours to see if international orders can be processed to your requested country or please see our list of retail partners to find the closest Malin+Goetz retail location to you, or call us at +31 10 4124050 or e-mail to hugo@malinandgoetz.eu

We process orders Monday through Friday (9:00AM - 5:00PM EST) in the order they are received, following credit approval. UPS does not deliver on Saturdays and Sundays. We strive to have your package ready for shipment on the next business day. Holiday volumes may add three business days. Please expect approximately the following amount of time for the processing and shipping of an order:

UPS Ground estimates:
BeNeLux, France, UK & Germany: 1 to 3 business days
Other European countries: 3 to 7 business days

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at +31 10 4124050 or email us at hugo@malinandgoetz.eu

Malin+Goetz shall agree with the buyer on a delivery time of 30 days at the most. When the agreed delivery time is exceeded for whatever reason, Malin+Goetz shall inform the buyer without delay and offer the possibility to terminate the agreement free of charge. In such case, any payments already made shall be returned as soon as possible but always within 30 days after the termination.

If you need to change an order placed, please contact us at + 31 10 4124050 or email us at hugo@malinandgoetz.euThis e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please have your order number available.

If your order is missing an item, contains a damaged product, or you have an other concern, please contact us at +31 10 4124050 or email us at hugo@malinandgoetz.euThis e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please have your order number available.

exchanges + returns

Please note that if you are returning a product then the cost of returning the product to us is your responsibility. We recommend you obtain a proof of posting. Malin+Goetz will not accept returns sent by COD. For more information and guidance on how to return please mail to hugo@malinandgoetz.eu. Once we have received your returned item (s) we will process it as quickly as possible and return the amount to your account. We will only pay back the money to the card you used when purchasing the goods. This is to eliminate the risk of fraud.

Before returning  any item to us, we do ask you that it is in the same condition as when you first bought it. Please ensure that you have taken reasonable care to make certain that it is returned safely, not damaged in transit or show any sign of usage. Should this be the case, you will be liable for the deterioration in the product value.

(MALIN+GOETZ) can offer either an exchange or refund on unopened and unused items providing that goods are returned to us within 30 calendar days with proof of purchase (receipt or invoice). Customers who purchase products from a (MALIN+GOETZ) store should return to a (MALIN+GOETZ) store . Products from the (MALIN+GOETZ) website or phone service may be returned by mail. You are responsible for the shipping and additional postage charges. Please retain your shipping receipt until you are certain your return has been received by (MALIN+GOETZ). We may need this if we fail to receive your package.

Orders and/or products that include a special offer, gift with purchase, coupon, discount, or special shipping offer are final sale.

For questions please contact customer services by email at hugo@malinandgoetz.eu This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at +31 10 4124050

privacy policy
We respect your privacy. Our Privacy Statement is offered to inform you about our policies and the information that we collect from our website. Your use of our site represents your acceptance of our Privacy Statement and consent to its applications. We reserve the right to change our policy at any time.

We do not collect personal information about you unless you provide it. You can visit www.malinandgoetz.eu without revealing personally identifiable information.

We collect anonymous information during visits to our site. This includes the type of browser, server name, IP address, date and time you access our site, pages you access, and an internet address from which you linked, if any, to us. This is not personally identifiable.

Personally Identifiable Information identifies you and how we may contact you. This includes your name, address, telephone and fax number, social security number, email address or any information you voluntarily submitted to us. We can receive this information from you by email, telephone, in writing, or in person.

(MALIN+GOETZ) collects personally identifiable information about you, as you choose, when you register with us for a purchase, promotion, to receive a brochure, or when opting-in to receive information through another website. This includes, but is not limited to, your name, email address, postal address, phone numbers, credit card information, interests, product use, purchases, birth date, gender, etc.

We may collect information about your transactions and other activity of yours on the site. This information may include, but is not limited to, areas of the website you visit, transactions, viewing content, downloads, payments, shipping, billing, and those with whom you correspond and communicate.

(MALIN+GOETZ) uses personally identifiable information about you for internal purposes. This includes, but is not limited to, establishing your identity; servicing you; processing your transactions; upgrading the website to suite your needs; providing updates for your information, promotional notices, and other information about (MALIN+GOETZ) and our affiliates; security and integrity.

We also use anonymous browsing information collected to manage and improve our website, for advertisers, potential business partners and other unaffiliated entities. This information is not personally identifiable.

(MALIN+GOETZ) does not share your personally identifiable information with other organizations for their marketing to you. We may use unaffiliated companies to help us maintain and operate our website or other reasons to operate our business, and these organizations may receive your personally identifiable information. We may disclose personal information to satisfy government requests, legal requirements, and protect the rights and property of www.malinandgoetz.com, users, and affiliates.

(MALIN+GOETZ) maintains an advanced security system or Secure Socket Layer (SSL) to help protect your personal information. Transaction information is transmitted to and from us in encrypted form. Please know that emails and other transmissions from you via the internet cannot be completely protected against unauthorized interception.

Our server and the servers of companies that are used to operate this site, may place "cookies" on your computer depending on your browser and to allow full use of the website.

A "cookie" is a small file that may be stored by your browser on your computer's hard drive. Cookies allow us to recognize your computer while you are on our website, personalize your experience, improve our site's functions, track transactions and maintain your information for future service. We are not responsible for advertisers or other providers that may appear on this website and use cookies that are not sent by us.

If you turn off your cookies, you may not be able to use certain personalized functions of our website.

www.malinandgoetz.eu may link to other websites like advertisers, retail partners, or content providers offering downloads on our site. We not responsible for the content of other websites, and, they may use cookies. We suggest that you to read the privacy policies of other websites before you offer personally identifiable information.

We do not collect or solicit information from, approve applications for, or maintain accounts for any child knowingly under the age of 13. We must rely on the parents and guardians of those under 13 to decide on material for such children to view and authorize purchases.

We may send you messages and updates about (MALIN+GOETZ), our affiliates, promotions, etc. If you prefer not to receive non-transaction information, please send us an email at hugo@malinandgoetz.eu.

If you would like to change, update, or delete your personal information at any time, please send us an email to hugo@malinandgoetz.eu This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at +31 10 4124050



FaceForward B.V.
Van Oldenbarneveltstraat 119
3012GS Rotterdam
The Netherland
Tel.:+31 10 4124050

Company references of FaceForward B.V.:
Chambre of Commerce registration no.: 58567259
VAT-no: NL853092394B01